At Chood, your satisfaction matters to us — but because our products are food-based, all sales are final.

For hygiene, safety, and product integrity reasons, we do not accept returns or exchanges unless the item is defective.

When a refund or exchange is possible:

If you’ve received a product with a manufacturing defect, please:
1. Ensure the product is unused, unopened, and in its original packaging.
2. Contact us within 7 days of receiving your order.
3. Provide your order ID and clear photo proof of the defect.

WhatsApp: +60174731418

Refunds or exchanges are not available for:
• Change of mind
• Taste preference
• Quantity or flavour selection errors made during purchase

Damages or wrong items

If your order arrives damaged, or you receive the wrong item, please contact us immediately so we can make it right.

Refund Method

Once your case has been reviewed and approved, refunds will be processed via Malaysian bank transfer within 14–30 days.